• Graduation in IT & Computer Stream (B.Tech, BE, M.Sc B.Sc,),
• Good Knowledge of English & Hindi Or Regional Language
• Age Must be 18+, Address Proof, ID Proof, Bank A/c
• Networking, System Basis Software Knowledge etc.
• Emergency Contact- Femily Contact(2)+ Friends Conact (2)
• All Education / Acedemic  Documents,Marksheets
• x

  Technical Skills

• Windows Operating System
• Basic Networking
• MySQL Database
• SQL Queries
• Remote Support Tools
• Microsoft Office
• Printer Configuration
• Email Configuration
• Software Installation

• Good to Have

• PHP/Laravel Knowledge
• Linux Basics
• Cloud Server Knowledge
• API Understanding
• Hospital Workflow Knowledge
• ABDM / ABHA Knowledge

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  Soft Skills

• Excellent Communication Skills (Hindi & English)
• Customer Handling Skills
• Problem Solving Ability
• Positive Attitude
• Team Player
• Time Management
• Quick Learner
• Professional Behaviour

• ---

  Educational Qualification

• BCA
• MCA
• B.Tech / BE (CS/IT)
• Diploma in Computer Engineering
• B.Sc. IT
• Any Graduate with Technical Background

• ---

  Experience

• Freshers are welcome.
• Experience in HMS, EMR, ERP, Healthcare Software, or Technical Support is preferred.
• Experience with Hospital IT Systems is an added advantage.

• Laptop, & Mobile,
• 2-Wheeler for Field /Outside Marketing
• Experience Certificate, Salary Slip, Releaving Latter,
• Any Other Certificate that can add milestone in your Job.
• Extra Curiculam Activity Certificate.

• Basis Salary ₹ 10,000/- ₹ 20,000/-
• Incentive for Good Business
• TA+DA+ Mobile+ Other Official Helps.

Key Responsibilities

Customer Technical Support

• Provide technical support to hospitals and healthcare clients via Phone, WhatsApp, Email, AnyDesk, TeamViewer, and Remote Desktop.
• Resolve software issues related to Tirupati HMS modules.
• Troubleshoot application, database, printer, network, and system-related problems.
• Ensure timely resolution of customer tickets.

Software Implementation

• Install and configure Tirupati HMS at customer locations.
• Configure departments, users, roles, billing, printers, and reports.
• Perform software upgrades and patch installations.
• Conduct data migration whenever required.

Customer Training

• Train hospital staff including:
  • Reception
  • Doctors
  • Nurses
  • Billing Staff
  • Pharmacy
  • Laboratory
  • Radiology
  • Administration
• Prepare users for day-to-day software operations.

Database & Technical Support

• Basic knowledge of:
  • MySQL
  • SQL Backup & Restore
  • Database Troubleshooting
• Manage daily backup and recovery.
• Monitor database performance.

Hardware & Networking

• Configure:
  • Printers
  • Barcode Printers
  • Thermal Printers
  • Biometric Devices
  • LAN & Wi-Fi Networks
• Basic Windows Server troubleshooting.

Integration Support

• Assist in integration of:
  • WhatsApp API
  • SMS Gateway
  • Payment Gateway
  • LIS Integration
  • RIS/PACS Integration
  • HR/Biometric Devices
  • ABDM (ABHA) Integration
  • TPA/Insurance Modules

Documentation

• Maintain installation reports.
• Prepare implementation checklists.
• Record customer issues and resolutions.
• Update support tickets and CRM.

Customer Relationship

• Build strong relationships with hospital management.
• Understand customer requirements.
• Provide feature demonstrations.
• Collect customer feedback for product improvements.